Trusted Storage

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The trusted storage is a secured, encrypted database which holds authorizations for ArcGIS Desktop products. Trusted Storage is used with the following products:

Trusted Storage Location

Windows XP and 2003 Server C:\Documents and Settings\All Users\Application Data\FLEXnet

Windows Vista, 2008 Server and Windows 7 C:\Program Data\FlexNet

Unix/Linux /usr/local/share/macrovision/storage

Deleting Trusted Storage

  1. Never Delete Trusted Storage! Doing so destroys all licenses on the system with no hope of recovery!
  2. Stop the following services (Start > Run > services.msc):
    1. ArcGIS License Manager
    2. FLEXnet Licensing Service
  3. Delete the folder at the Trusted Storage Location above.
  4. Start the following services (Start > Run > services.msc):
    1. ArcGIS License Manager
    2. FLEXnet Licensing Service

See also